Job description

JOB DESCRIPTION

Provide IT technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Provide accurate information on IT products or services
Follow-up and update customer status and information
Identify and suggest possible improvements on procedures

Profile

PROFILE DESCRIPTION

IT Degree
Minimum 2 years in as an IT support Engineer
Strong knowledge of IT systems and applications
Strong analysis and troubleshooting skills
Excellent interpersonal skills
Very good knowledge of Microsoft Office 365 and Microsoft Azure
Fluent in French and English languages, spoken and written
PROFILE DESCRIPTION
IT Degree
Minimum 2 years in as an IT support Engineer
Strong knowledge of IT systems and applications
Strong analysis and troubleshooting skills
Excellent interpersonal skills
Very good knowledge of Microsoft Office 365 and Microsoft Azure
Fluent in French and English languages, spoken and written

Organisation and department description

iStorm Projects is the IT Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.

iStorm Projects – Powered by genuine people paving the way to digital success.

Offer - Attractive package with company car and extra benefits!
- Training and career opportunities

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